Privacy Policy

EmergenServe ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.emergenserve.com (the "Site") or request electrical services from us in Charleston, SC and the surrounding Lowcountry.

Our business details: EmergenServe, a licensed electrical contractor serving Charleston, SC and the Lowcountry (SCLLR Commercial Contractors License No. M118613). Phone: (843) 754-1671. Email: Admin@EmergenServe.com. Website: emergenserve.com.

Information We Collect

• Contact information you provide when scheduling service or contacting us, such as name, address, phone number, and email.
• Service details you share about your home or business electrical needs.
• Automatically collected data such as IP address, browser type, device information, pages viewed, and referring URLs via cookies and analytics tools.

How We Use Your Information

• To schedule, perform, and follow up on electrical services.
• To respond to inquiries and send service confirmations or receipts.
• To improve the Site, our marketing, and our customer experience.
• To comply with legal obligations and enforce our terms.

SMS & Email Communications

If you provide your phone number or email, EmergenServe may contact you by text message (SMS) or email. You can expect messages such as appointment confirmations and reminders, scheduling updates, technician arrival notices, invoices and payment receipts, review requests, and occasional promotional offers. Message frequency varies based on your service activity. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP to any message. For help, reply HELP, call us at (843) 754-1671, or email Admin@EmergenServe.com. You can opt out of marketing emails at any time using the unsubscribe link. We do not sell or share your phone number with third parties for their own marketing purposes.

Cookies & Analytics

We use cookies and third-party analytics services (such as Google Analytics and Shown.io) to understand how visitors use the Site. You can disable cookies in your browser settings, though some features of the Site may not function properly.

We also use the Google Ads site tag, which shares your visit, ad click identifier, and booking activity with Google to measure which ads lead to bookings. In the EU, UK, Switzerland, and Canada the tag does not load. You can opt out of personalized ads at adssettings.google.com. Learn how Google uses data at business.safety.google/privacy.

How We Share Information

We do not sell your personal information. We may share it only with:

• Service providers who help us operate the Site, send communications, or process scheduling (e.g., Jobber, email infrastructure providers).
• Legal authorities when required by law or to protect our rights.

Data Security

We store your information in secure, access-restricted systems and use industry-standard safeguards to protect it. Access to customer information is limited to team members who need it to schedule and perform your service. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To update your information or ask us to remove it, contact us using the details below and we will respond promptly.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top reflects the most recent revision.

Contact Us

Questions about this Privacy Policy? Contact EmergenServe at (843) 754-1671 or Admin@EmergenServe.com.