If several nearby properties are without power, report the outage to the utility that serves your address and check its outage updates. An electrician cannot repair the utility grid or promise its restoration time. An isolated or partial outage can be a utility-supply fault or a fault in the building; professional assessment establishes who needs to act.
If neighbors have power but your property does not, or lights become unusually bright or dim, contact your utility and EmergenServe for guidance. Stay away from downed lines, damaged service equipment and water near electrical equipment. Do not open panels, keep resetting breakers or connect a generator through an outlet. For smoke, fire or active arcing, leave the affected area and call 911.
When requesting help around Middle Street, Station 22, Station 28 or elsewhere in Sullivan's Island, provide the exact address, the utility’s reported status, when the outage started and any visible damage observed from a safe distance. We prioritize electrical hazards and distinguish making equipment safe from completing permanent repairs, permits and utility reconnection.
We answer emergency calls 24/7 and prioritize immediate electrical hazards. Dispatch and arrival are different: timing depends on your address, traffic, weather, current demand, and crew availability. Call (843) 754-1671 for the current estimated arrival time. General emergency arrival times are not guaranteed; Care Club response terms apply only to active members under their agreement.
